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New stars are shining in the media and telecommunications market. The business of the branded reseller, MVNO and providers for pay-television, IP-TV and TV mobile is becoming increasingly more successful. A common factor with all of them is that they have complex business models. The new players rely on a low manufacturing depth and concentrate mostly on the business strategy, the product offer, as well as the marketing. They outsource the complementary areas to established specialists and integrate their services into their own business processes.
We have tailored our on-demand solution "Order to Cash" exactly to such providers in the media and telecommunications market. The "Order to Cash" solution is based on a standardized business process "Service Activation to Billing / Payment". This includes the requirements which sales and service providers place on customer care, billing, subscriber and information management. With this, the important workflows are already represented in an on-demand solution.
The On-Demand Service “Order to Cash” was granted the innovative product label 2008 which is part of the Innovation Award annually granted by the Initiative Mittelstand (a German initiative to support SMEs in the market).
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Differentiating performance characteristics
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Customer benefits
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- Management controls over customers, products and services and thus independence of MVNO
- Complete integration of all business partners, such as marketing partner, call center, hardware manufacturer, logistics partner, banks and finance service provider
- Fully automated business process "Service Activation to Billing/ Payment"
- Standardized business processes include order management, service activation, logistics, risk management, accounting, billing and clearing of all services in the eco-system, collection, claim management, customer service, reporting
- Lump sum or consumption-dependent costing
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- Concentration on core competence
- On-Demand service precisely tailored to your company and your requirements
- High level of flexibility and scalability
- Lowering of the IT costs through virtualized and distributed IT resources
- Low capital expenditure for software and hardware
- Highest performance and security guaranteed by Service Level Agreements
- Rapid time-to-market through on-demand service, based on proven business processes
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