|
Are your customers loyal or disloyal? You should be able to answer this question. This is because with loyal customers you can ensure more revenue turnover and simultaneously lower your costs. Price is mostly not a decisive factor here. Rather good service and individual communication are the decisive factors.
A target-group-oriented, individual customer communication is not so simple to assure. On the one hand, the requirements on layout and design are very high. On the other hand, it is necessary to unify the customer communication over different media and channels.
With Document System Solution (DSS), Danet offers the first central system for mass documents and legally-consistent online bills. Layouts can be drafted simply with the system and personalized offers configured with the aid of the graphic interface. In addition, the solution can process data from different source systems. The documents can be easily and flexibly adapted to all communication channels.
|
Differentiating performance characteristics
|
Customer benefits
|
- GUI-based documentation layout enables graphical design options, tabular data presentation with sorting, grouping, shading and icons
- Online billing in several documentation formats (PS, PDF, HTML, AFP, PCL, XLM, CSV)
- Input-tax deduction-capable online bills through qualified digital signature for business customers
- Freely definable regulations for the distribution of the documents on different communication channels, such as mail, fax, e-mail, FTP, Printshop
|
- Bonding of loyal customers
- Improved customer service through personalized documents and individual communication channels
- Online billing with 24x7 access
- Central maintenance of the document presentations
- Uniform configuration for all customer documents
- Better cross-selling through personalized marketing information on the bill
- Rapid and flexible application of marketing activities
- Loyal customers accept higher prices
|
|
|
