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Proven customer-orientation is a crucial element for business thus increasing your revenue. Companies must therefore know who their (potential) customers are. The challenge for companies is to collate extensive information about their customers. For this purpose, information from the departments marketing, call centers and service & support, as well as customer data from trade fairs and the Internet must be made centrally available. This is because only in this way it can be assured that employees always have access to all relevant and updated information and data.
Danet supports you in designing and selecting your solutions for Customer Relationship Management (CRM). We introduce these to you and integrate them into your system landscape. By means of corresponding planning, as well as extensive testing, we also provide for a consistent data transfer. In addition, we take over the on-going operation and develop corresponding security concepts for you. With our 360-degree service, we can provide you a 360-degree view of your customer data.
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Areas of competence
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Customer benefits
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- Differentiating performance characteristics
- Conception and realization of individual CRM solutions
- Profound process and product know-how within the CRM environment
- Extensive know-how from the stage of consulting concerning the design, the implementation including testing and operation, through to the optimization of CRM solutions
- Generation of customer-centered processes, such as order or campaign management
- Extensive experience with the integration of mobile business divisions into a businesswide CRM
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- Current and uniform customer data
- 360 degree overview of customers
- Automation of service and support processes
- Increase of employee productivity in service and support
- Improved customer service and higher customer bonding through optimum customer data
- Improvement of the quality through targeted addressing of the customer and better effectiveness of campaigns
- Optimization of operational activities:
- Lower level of dispersion loss in new customer acquisition
- More efficient order processing
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